SEKAIMEN - Four Major Guarantees

New User's Guide

Fee Details

FAQ

About Sekaimen

Four Major Guarantees

To give members peace of mind and assurance when purchasing their desired items, Sekaimen offers four major guarantees, ensuring worry-free overseas shopping.

If a member wins a bid for an item on Japan YAHOO Auctions through Sekaimen and does not receive the item, Sekaimen will fully compensate the winning bid amount for that item.

Items are not covered by this guarantee if the seller has less than 30 ratings, the seller's overall rating is below 99%, or the seller has more than 5 negative reviews. Please pay close attention to the seller's rating before placing a bid.
If the purchased item cannot be valued (e.g., collectibles, artworks), the maximum compensation is SGD 800.
Items shipped without a tracking number are not covered by this guarantee.

If the seller ships the wrong item, Sekaimen will assist the member in returning and exchanging the item.
Sekaimen will cover all international shipping and delivery costs incurred during the exchange process and ensure the correct item is delivered to the customer in Singapore.
If the correct item cannot be exchanged, Sekaimen will request the seller to return the item and refund the member.

Counterfeit items are not covered by this guarantee.
Items are not covered by this guarantee if the seller has less than 30 ratings, the seller's overall rating is below 99%, or the seller has more than 5 negative reviews. Please pay close attention to the seller's rating before placing a bid.
See [Problematic Item Handling Methods](hc_problem.php) for more details.

If an item is damaged during international shipping, Sekaimen will repair it at no cost to the member.
If the item cannot be repaired, Sekaimen will fully compensate the winning bid amount unconditionally, and the item will become Sekaimen's property.

Items are not covered by this guarantee if the seller has less than 30 ratings, the seller's overall rating is below 99%, or the seller has more than 5 negative reviews. Please pay close attention to the seller's rating before placing a bid.
Items not received by Sekaimen are not covered by this guarantee.
Items and their packaging must remain intact. If tampered with or missing, they are not covered by this guarantee.
Used electrical appliances, used car body parts, and fragile items (including bumpers, glass, crystal, ceramics, etc.) are not covered by this guarantee. If issues arise, we will assist with handling. If return shipping to Japan for repair or replacement is required, the member will bear the international shipping costs.
For damage occurring during local delivery in Singapore, Sekaimen will assist the member in filing a claim with the delivery company. Compensation, if any, the amount, and the time required will be determined by the delivery company.

All information and fees are publicly transparent. Before placing a bid or making a purchase, you can understand all possible fee details in advance as much as possible.

International shipping and Japanese domestic delivery costs vary depending on the delivery company, item weight, item size, and seller's shipping location. Please evaluate these factors before placing a bid.

Four Major Guarantees